For BPOs, contact centers and multi-site operations

One person.
One history.
The entire operation connected.

Certo is the modular People Operations platform connecting roster, planning, workforce movements and payroll readiness for complex operations across Latin America.

Request a demo Explore the platform

30 minutes · your real structure · no commitment

Latin American operations team reviewing workforce planning

6,500+ records in one real importMapped, validated and published with traceability.

Multi-company by designSeparate data, users and permissions.

Effective-dated historyEvery movement retains its date, reason and owner.

A workforce change should not be entered four times.

Certo turns the master roster into the governed source for planning, operations and payroll readiness across BPOs, contact centers and multi-site organizations.

EFFECTIVE MOVEMENT

R. Martinez changes campaign

Date
Apr 03 2026
Source
People Ops
Reference
AUD-90431
AP

Roster updated

Client, campaign, site, team and leader become effective on the right date.

WFM

Capacity recalculated

The employee enters the correct scope for demand, coverage and scheduling.

HCM

Movement prepared

The change is available for administrative and pre-payroll processes.

My Certo

Experience updated

The employee sees current information and requests according to permissions.

One platform. Products you activate as needed.

Start with the most urgent need and expand without rebuilding your people model.

Certo AP

The master roster that governs the operation.

Employee 360, organizational structure, mass imports, workforce movements, history, catalogs and data quality.

Explore Certo AP

Certo WFM

Plan demand and operate the day.

Forecasting, capacity, schedules, attendance, approvals, alerts and operational analytics.

Certo HCM

Connect human capital with operational reality.

Movements, requests, documents, exceptions and payroll-ready information.

My Certo

The personal experience across the entire platform.

Information, schedules, requests, documents and confirmations in an experience adapted to each person's role.

Certo ATS

From vacancy to first day.

Coming soon, without re-entering data when a candidate becomes an employee.

Built for real operations, not a perfect org chart.

Certo represents client, campaign, site, team and line-of-business relationships without forcing every company into one structure.

  • One campaign can operate across multiple sites.
  • The same campaign name can exist under different clients.
  • Employees do not need a corporate email address.
  • Future movements preserve their effective date.
  • AI interprets; critical formulas remain deterministic.

Security designed for a multi-tenant system.

The architecture combines identity controls, organization isolation and operational traceability on Google Cloud.

Request security information
Identity
Email and password, Google and corporate Microsoft sign-in.
Data
Managed PostgreSQL on Google Cloud.
Isolation
Organization context and role-based access controls.
Traceability
Audit trail, request IDs and structured events.

Activate only what you need.

Reference pricing per employee per month. Implementation and commercial terms depend on scope.

Certo AP

From US$1.25

Master roster and personnel administration.

Certo WFM + AP

US$5.50

Planning and operations connected to the roster.

Certo HCM + AP

US$4.00

Human capital and administrative processes.

Certo Platform

US$7.50

AP, WFM, HCM and My Certo in one platform.

Straight answers.

The essentials for evaluating Certo.

Does Certo replace our HRIS?

Not necessarily. Certo can operate as a governed mirror of the HRIS and become the operational source for AP, WFM and connected processes.

Can we start with the Master Roster only?

Yes. Certo AP can be activated first and share the same people foundation with products enabled later.

How is initial data loaded?

Through CSV or XLSX files with column mapping, validation, guided catalog creation and controlled publishing.

Does Certo support multi-site operations?

Yes. The same client and campaign can operate across multiple sites, countries and lines of business without duplicating its commercial identity.

Let's talk about your operation

See Certo with a structure that looks like yours.

A 30-minute session to review your roster, the products you need and the simplest next step. We respond within one business day.

  • No generic presentation.
  • No purchase commitment.
  • Room for your technical questions.

Prefer email? sales@certo.team